LABOITECONCEPT.COM is a website from the company CC LAB – La Boite concept
269 Chemin Mentaberrikoborda
64480 Ustaritz – France
Phone: +33 564 115 357
SAS with a share capital of: 341 488,59 €
RCS BAYONNE 507 737 609
Intracommunity VAT number: FR 145 077 376 09
Publication Director: M. Timothée Cagniard
The site is hosted by:
2 rue Kellermann
59100 ROUBAIX 1007 – France
SAS with a share capital of 10 000 000 € – RCS Roubaix-Tourcoing 424 761 419 00045
Phone: +33 820 698 765
102, Avenue de la Salanque
Contact: firstname.lastname@example.org – Web: http://www.ovh.com
VAT Number: FR 22-424-761-419-00045
Data security and confidentiality:
The information collected is subject to computer processing designed to facilitate the treatment of orders and inform the members and customers of Laboiteconcept.com. The recipient of the data is the company Laboiteconcept.com.
In accordance with the law “Data Protection Act” of January 6, 1978 modified in 2004, you benefit from the permanent right to change your information, which you can exercise by sending us an e-mail to email@example.com or a letter to:
CC LAB – La Boite concept Département Internet
269 Chemin Mentaberrikoborda 64480 Ustaritz
Transfer of people’s e-mails (Opt-in)
They are recorded in our customer file and may lead to the exercise of the right of access and rectification with our customer service. If you wish to receive commercial offers from our partners by electronic means, you must tick the box “receive information from our partners”.
GENERAL TERMS AND CONDITIONS OF SALE
Article 1: Scope of application
These General Terms and Conditions of Sale apply to all orders placed through the website www.laboiteconcept.com. The customer acknowledges having read the present General Terms and Conditions of Sale and accepts the terms.
In the event of a case not covered by these General Terms and Conditions of Sale, the distance selling rules of the place where the company has its registered office shall apply.
Article 2: Orders
CC LAB undertakes to accept orders placed via the Internet under the terms of these General Terms and Conditions of Sale and within the limits of available stocks.
By validating the order, the client declares to have read and accepted the present General Terms and Conditions of Sale.
Any order will be taken into consideration only after receipt of payment and will be confirmed by Laboiteconcept.com by an order confirmation email.
Laboiteconcept.com reserves the right to cancel all orders, non-compliant or questionable, as well as those from a customer with whom there is any dispute.
Any order placed on the site Laboiteconcept.com must have been made by an adult or a person representing a minor; if the buyer is under eighteen (18) years old.
Article 3: Prices
The prices indicated are expressed in euros (EUR) and are inclusive of all taxes (applicable VAT, excise duties and any other applicable taxes). The prices indicated also include participation in the eco-tax.
CC LAB reserves the right to change the prices indicated on the site Laboiteconcept.com at any time.
Article 4: Shipping costs
Shipping costs are offered (standard delivery excluding Express) on the site Laboiteconcept.com for all orders in metropolitan France and in the countries of the Euro zone (Germany, Austria, Belgium, Cyprus, Spain, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Czech Republic, Slovakia and Slovenia). CC LAB reserves the right to ask for a contribution to the shipping costs for deliveries in mountainous or island areas.
For all orders placed outside mainland France and the euro zone, the shipping costs are payable and must be paid by the Customer before the goods are sent.
Please contact us by phone at +33 (0)5 64 11 53 57 or by email at firstname.lastname@example.org in order to draw up an appropriate quotation.
Article 5: Delivery and tracking of your order
Laboiteconcept.com delivers in France and abroad (see pricing conditions in Article 4 dedicated to Shipping costs).
The order is delivered to the delivery address chosen by the Customer.
The Customer is required to carefully check his package upon delivery in order to immediately express any reservations to the carrier. The Customer must decline the delivery to the carrier if the package shows visible damage resulting from transport. In the event of a problem during delivery, please refer to Article 6 for more information.
Article 6: Return Policy / Exchange / Warranty
In accordance with the guidelines of Article L.121-16 of the French Consumer Code, the Customer has a period of fourteen (14) clear days from the delivery of the order to return the delivered item for exchange or refund, at the Customer’s discretion, without penalties except for the cost of return.
The “Product Return Service” must be informed in advance by email to email@example.com before returning the goods.
Returns are made to:
CC LAB – La Boite concept Service retours e-commerce
269 Chemin Mentaberrikoborda
In order to assert your right, the product must not have been opened or switched on. The product must be returned in its original packaging intact, undamaged and in its entirety. Please note that you are responsible for the product until it has been received and accepted by CC LAB – La Boite concept. Returns, which do not comply with CC LAB’s conditions, will not be accepted. If the Customer respects the terms and conditions stated above, then Laboiteconcept.com has a maximum of fifteen (15) days to refund the Customer via a repayment method predefined with the Customer.
A repackaging fee will be applied depending on the condition of the packaging.
In case of an exchange:
If you wish to exchange a product for another finish, please place a new order, taking care to return the product originally purchased. The refund of the product originally purchased will be made after receipt and validation of CC LAB.
To assert your right, the product must not have been opened or switched on. The product must be returned in its original packaging intact, undamaged and in its entirety.
If you have any questions, please contact us by email at firstname.lastname@example.org or by phone at +33 (0)5 64 11 53 57.
In case of a failure:
In case of a product failure, we invite you to contact our After Sales Service by phone at +33 (0)5 64 11 53 57 or by email at email@example.com.
Following our contact, we will do our best to repatriate your product in order to diagnose the failure.
The return costs are at the expense of La Boite concept in case of a proven failure when unpacking.
If the product is returned to La Boite concept after the end of the warranty period, the shipping costs are at the Customer’s expense.
The product warranty:
La Boite concept guarantees that its products comply with the specifications in the order documents of its customers.
The products of La Boite concept are all covered by a 2-year parts and labour warranty + 1 additional year offered (after registration of the product on http://www.laboiteconcept.com/register/) running from the date of acquisition by the final consumer. This warranty covers all manufacturing defects in the equipment, excluding failures resulting from non-compliant assembly or non-compliant use or handling.
In order to benefit from a third year’s warranty, the Customer must activate his warranty, with his purchase invoice, by registering via La Boite concept website: http://www.laboiteconcept.com/register/.
The Customer shall provide the following information: surname, first name, e-mail address, phone, date of purchase, model, serial number and name of the reseller. In order to benefit from a repair under the said warranty, the purchase invoice must imperatively accompany the equipment to be repaired.
In the event of replacement of the equipment under the warranty, the replaced equipment does not benefit from a new contractual warranty but falls within the remaining warranty period. The elements covered by the warranty are the electronic equipment and the speakers (except for external damage to the membranes).
If the product is found to be defective under normal conditions of use, then the warranty covers the repair of the device or the exchange for a new product (depending on the diagnosis). If so, we will return the repaired or new product at our expense. If the failure of the product is not subject to the warranty, we will, at the Customer’s request, send a quotation for the repair of the product if it is repairable and will only start the repair after the Customer has confirmed and paid for the out-of-warranty repair in question.
If the diagnosis carried out by our experts shows that the failure of the product returned during the warranty period is due to a non-compliant use or handling by the Customer, then CC LAB will include in its repair quotation the amount of the carriage costs from (slip prepaid by CC LAB at the time of sending to our after-sales service) and back to the Customer.
The packaging must be kept during the warranty period in order to return the defective product in its original carton box. Otherwise, either the end customer will have to provide packaging and appropriate protections in order to return the product, if so, La Boite concept is released from any breakage or damage that occurred during shipment. Either La Boite concept will send appropriate packaging and protection for the product in question, in which case La Boite concept will invoice the end customer for this packaging between 10€ and 40€ inclusive of tax depending on the model in question, in addition to the amount of the shipping costs.
In case of problem during your delivery:
You are required to carefully check the package(s) upon delivery in order to immediately express any reservations to the carrier. If you note the slightest problem, you have the right to decline the delivery of the package to the carrier. After receiving your items, you have forty-eight (48) working hours to send a registered letter with acknowledgement of receipt to the carrier. You will have to describe precisely the damage noted. Also remember to attach a copy of the shipment note on which you will have made specific reservations. Characterised reservations, in the same way as any other formality provided for in Article L. 133-3 of the Trade Code, are necessary to assert the rights of the sender, the buyer or the recipient against the carrier. Remember to check your parcels and express your reservations on the shipment note. We invite you to contact our after-sales service as soon as possible on +33 (0)5 64 11 53 57.
In case of error on our part:
If you receive a product which is not in conformity with that ordered via the site Laboiteconcept.com, we will proceed to the repatriation as well as the dispatch of the product ordered at our expenses. In this case, please contact us upon receipt of your order by phone at +33 (0)5 64 11 53 57 or by email at firstname.lastname@example.org.
Article 7: Payment
The payment of the product(s) purchased from Laboiteconcept.com is payable in full at the time of order. The payment is made by credit card (online payment secured by the module STRIPE). We accept payments by Visa, MasterCard, American Express, PayPal, bank transfer… During the payment, your identity, your credit card number, the date of validity and its cryptogram will be requested. The STRIPE Module includes a 3D Secure 2 payment system to guarantee the protection of your bank details. Depending on your bank, you will have to validate a last step to validate the online payment. We do not keep in memory the credit card numbers used during the transactions. ALMA module, payment in 3 or 4 installments free of charge, before 300€.
Article 8: Retention of ownership
In accordance with the law of 1st May 1980, the products delivered to the Customer are sold under reservation of ownership. The transfer of ownership is subject to full payment of the price of the products by the Customer, at the due date agreed between the parties. In the event of non-payment of the total price of the goods on the agreed due date, CC LAB may claim ownership of the products at the expense and risk of the client.
Article 9: Personal data
The adhesion to the site Laboiteconcept.com requires from the Customer the communication of a certain number of personal data.
These data necessary to the treatment of the order and the management of the commercial relations of Laboiteconcept.com with its customers are made safe, kept confidential and are not the object of any commercial use by third parties.
In accordance with the Law n° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the consumer has a right of access and rectification on any personal information concerning him.
Article 10: Applicable law
The language of this contract is French. All the clauses of the present General Terms and Conditions of Sale, all the transactions and operations of purchase carried out on the site
Laboiteconcept.com as well as by post mail and phone are governed by the law and the French law. Any litigation which will not have found a mutual agreement will be the competence of the courts of the registered office of the Company Laboiteconcept.com or of the court of the department chosen by the Customer.